On-Premises
Cloud

New Features - Under Development

Preferred Font size
Keyboard shortcuts
Details layout customization
Navigation & Footer customization
Graph and Table Widget
Widget Grouping
Request Hide empty Fields
Advanced Translation phase 2
Sub form
Need More Info
Workflow Builder
Workflow Enhancement
Workflow Transition
Change - Optional closure rules
Change Template Enhancements

Change Time Elapsed Analysis
Release Problem Association
Associate Multiple Releases to Change/Project
Approval Action
Approval Delegation
Multi-Currency
Asset Audit
Asset Ownership Details
Asset Tab for Users
Group level sharing of solutions
Solution Versioning
Solution Enhancements
MSP Customer module
MSP Inactive Customer

Discover Product
Azure AD Integration
Azure Devops Integration
Cliq Integration
SAAS MP Integration
Recommendations for Livechat integration
Zendesk Solution integration
Zoho Flow Integration
UEM integration
Adhoc surveys
Extensions V4
Extension Installation in Sandbox
JIRA Extension
Proactive problems
Problem Dashboard
Problem Layout
Problem Approvals
Project Task Dependency
Task Template - New, Edit, Change Layout
Checklist V2
CI Downtime
Technician Unavailability while Assigning Technician
Operational Hours Enhancements Phase2
Admin Audit
Read Only Mode
GDRR Masking
Requester Search Customization
AI based Priority suggestion (Zia)
Auto Approval (Zia)
Quick Action View (Zia)
Similar Requests (Zia)
Zia Sentiment Analysis
Zia Chatgpt Integration